Regulations

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Rules for your comfort and safety

We welcome you warmly in our house. We are glad to have you here.

We want to provide comfort and security for you and other guests. Therefore we have included the rules of stay in this regulation. By using our services, you agree to abide by our policies.

 §1. Company's data
 1. Noclegi w Ksi?garni in Bielsko-Bia?a is a bed and breakfast run by Kontekst Media Anna Kontek, registered office in Sosnowiec, ul. Pi?sudskiego 94/13, 41-200 Sosnowiec, NIP 547-177-57-37, Regon: 243588516. The object was entered in the register of other facilities providing hotel services run by the Mayor of Bielsko-Bia?a under number 32.2. We provide hotel services throughout the year in a villa at Ciesielska 14 Str., 43-300 Bielsko-Bia?a.

 §2. Accommodation1. Check-in time is from 16 on arrival day. 10 on the day of departure. You can extend your stay free of charge until 12 free places. If you want to leave later, please tell us about it.2. You must check in at the reception upon arrival. You give us your name, address, residence and ID number or passport, PESEL. This data is necessary to identify and provide hotel services. You confirm your identity with a photo ID and a signature on your registration card.3. Before you leave, say goodbye to us and return your room key. You will determine how you check out from our reception.4. If you forget something, leave the room, we will send it to your address. 

§3. Payments and settlements
1. We will agree on the price of stay together before your arrival, or on arrival if you arrive without prior notice. Confirmation by email or SMS to the address or phone number given during booking.
2. Children up to 4 years stay free of charge, provided they sleep with their parents.
3. We apply discount for accommodation: for regular customers, large families and cyclists.
4. You can pay overnight in cash in Polish zloty or euro at the NBP exchange rate on the day of arrival.
5. We charge the stay for the stay on the day of arrival.
6. If you reserve your accommodation in advance, we will charge you a deposit:
? For stays of 1-2 days - at the price of 1 night
? For stays of more than 2 days - 20-50% of the total amount of the stay depending on the season.
We will settle the payment on the day of arrival.
7. We pay the full refund if the service is not due to our fault. We will keep your reservation if you cancel your reservation within 7 days before your arrival. If you cancel your booking earlier, a partial refund is possible. In case of short stay after check in, we do not refund money.
8. If you are booking an accommodation through an external reservation portal or booking application, the fee is charged in accordance with the rules of this intermediary.
9. We issue VAT invoices. If you need an invoice please tell us about it.
 

§4. Other services
1. You can use the car park on the property, locked for the night. Parking is only available for cars up to 3.5 tonnes. Maximum 2 parking spaces per apartment. Parking is free for cars, bikes and motorbikes. For parking vans we charge a fee. Parking with a payload of up to 3.5 is possible when space is available.
2. You can rent to us free of charge:
? Ironing board and iron
? Hair dryer
? A bed for a child
? Stroller
? Travel shoe
? Baby bath
? Potty
? Toys and games
? Table football
? Grill
3. We will book for you a taxi, a doctor, horse riding lessons, tickets for cultural events. You pay directly to the service provider.
4. You can buy books you will find on shelves in your room. The price is on the cover. Pay at reception before departure.
5. You can bring a towel from the room equipment. Price for a towel is 30 z?. Pay at reception before departure.
6. You can use a 10% discount on books and the entire assortment in our online store at www.ksiegarniaobjazdowa.eu.
 
§5. Rules of stay
1. When you receive a set of keys to your room and home, feel your host. You can freely use the kitchen equipment in your apartment. There is tea, coffee, sugar and other spices and foods you will find in kitchen cabinets and refrigerators. If something is missing, ask at reception.
2. Keep order and cleanliness in your occupied apartment, room, home and garden.
3. Respect other residents and guests staying at the same time at home. They are here because they work, they want to relax and spend time well. Keep this in mind when organizing your own time.
4. Night silence is valid in hours. from 22 to 6 am.
5. You are responsible for possible damage to your room. We can charge you with their market value.
 
§6. Safety rules
1. For security reasons in a building:
a. use heaters, heaters, gas appliances, appliances or apparatus powered by electricity, not being a fixed room equipment. This does not apply to chargers and power supplies for RTV and computer equipment.
b. smoke and use open fire. Contractual penalty for smoking in the room is 300 PLN. You can smoke outside the house.
2. Close the room and the house when you leave and during the night.
3. We are not responsible for loss or damage to your items.
4. Do not leave children unattended. Parents / carers are fully responsible for the safety of children under their care.  
 
 § 7. Personal data
1. At the latest upon check-in, we ask you to provide us with your personal details: name, address, passport number and ID number. These data are necessary for the performance of the accommodation contract. We put them in the guest register.
2. If you want, you can give us your phone number and email address for future contact. We will be able to inform you about special offers for you or interesting events in the area. You agree to the processing of this data for marketing purposes on the registration card.
3. Your personal information is secure. We process them in accordance with the Personal Data Protection Act.
4. The administrator of your personal data is Kontekst Media Anna Kontek, based in Sosnowiec. At any time you have access to your data, you can update, change or request to remove them from our database.
 
§ 8. Final Provisions
1. Terms and conditions are available at the property and on web site: www.noclegiwksiegarni.eu
2. Payment for the stay is equivalent to acceptance of the regulations.
3. Any disputes we try to resolve amicably.
4. In cases not covered by the Regulations binding general provisions of law.  
 
Updated on: 13.11.2017